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Ts & Cs

This website is the property of Norma Dinneen Ltd, trading as Bó Rua Farm.  

All material on this website is copyright to Bó Rua Farm and may not be reproduced without permission.

TERMS AND CONDITIONS OF SALE

Online Delivery Service

We deliver only to Ireland and Northern Ireland.

If you submit an order for anywhere outside either ROI or NI, your order will not be accepted.

Due to the perishable nature of our products, orders placed on Monday, Tuesday and Wednesday are typically delivered within 2-3 working days. Orders placed Thursday, Friday, Saturday and Sunday will be delivered Tuesday or Wednesday of the following week. We use an overnight third party courier for delivery in Ireland, the maximum time between dispatch and receipt is 48hours. Please ensure there is someone available to take receipt of your order.

Delivery Status

In the event of extreme weather or other events outside of our control (eg civil actions, delivery vehicle breakdown, etc) we cannot be responsible for any delivery delays.

ORDERING

At the time of ordering, when your payment has been confirmed, your order will be considered placed.

PRICE

Your payment is taken as you place your order. You will always be charged at the rate advertised at the point of ordering. We reserve the right to amend prices of products without prior notification.  All prices are in Euro. If you are purchasing using a non-Euro credit card, the relevant exchange rate is applied by your bank and not by Bó Rua Farm.

Products may be withdrawn for sale from this website at any stage without prior notification.

QUALITY CONCERNS

Quality of product is central to everything we do here at Bó Rua Farm, it is our intention that our cheese should reach you in the best condition. Upon receipt please open your box and refrigerate your perishable items. Each product will carry a best before date.

If your cheese order should arrive damaged, to such an extent that the box’s structure has been compromised, i.e open or split, we would kindly ask you to email us on the day of delivery without delay at norma@boruafarm.ie

Please note: Risk of damage or deterioration to the goods passes to you, as the buyer, on delivery. No claim for damage or deterioration after delivery can be accepted if not notified within 12 hours from receipt.

We cannot accept any responsibility for quality deterioration due to the following delivery problems:

  1. Incorrect addresses
  2. Unopened parcels
  3. Delayed deliveries due to weather problems.
  4. Gifts to recipients who are unable to take delivery of their parcel.

RETURNS

We will not ask you to return perishable itmes but may ask for non-perishable products to be returned to us and if so we will reimburse postage.

PAYMENT

We accept online payment. Your payment is processed via a fully authorised Payment Service which ensures that all your information remains totally confidential. We never see any of the credit/debit card numbers. Payment is taken as you place your order and if the payment does not authorise the order has not been placed.

PRIVACY & YOUR INFORMATION

Credit card numbers are not retained after payment has been received. We undertake to not sell any of your personal information, name, e-mail, address, telephone number to any third party.

CANCELLATION

Bó Rua Farm reserves the right not to accept or to cancel any order once accepted, without penalty.

 

PRIVACY POLICY

Bó Rua Farm respects your privacy as a visitor to our website.  We recognise your need for us to explain what data we collect, how we collect it and what we do with this data.

We will abide by the various data protection laws.  We will collect personal data such as name, address, email address, telephone numbers etc.  This is so we can fulfil your order or contact you if you have filled out our Contact Form or Newsletter form.  We will only contact you if (a) there is a problem or issue with your order, (b) if you have contacted us through our website’s Contact Form or Newsletter Form, or (c) you have agreed to be sent marketing collateral.  We will also collect non personal data which we will ordinarily use for statistical purposes.  This is to help us better understand customer patterns and to help us serve our customer needs on this website in the future.  Examples of this non personal data include browser details, demographic data and statistics.  Data will be collected by monitoring Internet Protocol (IP) Addresses.  This gives us details about your Internet Service Provider, and not you as an individual.  As with many online businesses, we may also use an external statistics provider to analyse trends on this website (such as Google Analytics).

Mailing List

You will be given the option to our newsletter. Should you wish to receive this via e-mail we will never pass your details on to any external third party, unless we have specific permission from you to do so. You may opt-out of our mailing list at any time.

External Links

Where you leave our website via a hyperlink to a different website (external link), we cannot be held responsible for the contents of the external website.

Non personal data usage

We may use non-personal data (such as statistics and demographics) when giving information on the website as a whole, for example to prospective advertisers.

Change of Privacy Policy

If our privacy policy changes, we will amend this website and privacy policy accordingly.